Clear Healing is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses and phone numbers. We may also collect and store additional information you provide while communicating with us or that you enter on our website including, but not limited to, your feedback, financial or credit card information for bookings, gender.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
When collecting, handling, and storing any such information we are aware of the importance of sensitivity, confidentiality, and security.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorised by law.
How we collect personal information
Clear Healing collects personal information in a variety of ways. This includes your communication with us in person, the services provided to you, surveys, feedback provided, electronically and/or via our website https://clearhealing.com.au. We may at times also receive personal information from third parties. We don’t guarantee website links or policy of authorised third parties.
Website
When you visit our website (https://clearhealing.com.au) we may also collect information such as browser type, operating system, website visited immediately before coming to our site, etc. This type of information is used only in an aggregated manner to analyse how people use our site, in order that we can improve our service.
Cookies
Cookies are very small files which a website uses to identify you as you visit a website and to store details about your use of the site. Most web browsers automatically accept cookies. You can instruct your browser to reject cookies by changing your browser settings. Our website may from time-to-time use cookies to analyse website use with general aims to improve our website, user experience, usage and our services.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Our website may from have links to other websites not owned or controlled by us. Any such links are for your convenience. Links to third party websites are not our responsibility and do not represent sponsorship, endorsement or approval of these websites. Clear Healing is not responsible for any external websites, privacy practices or consequences of accessing other websites. Please be aware that when you leave our website that any third-party website may collect identifiable, personal information therefore reading of privacy statements on each website is recommended.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Professional advisers and insurers as is reasonably necessary;
- To protect the copyright, trademarks, legal rights, property or safety of Clear Healing, https://clearhealing.com.au, its customers or third parties;
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy.
Use of your personal information
Clear Healing collects your data so that we can process your orders/bookings, manage your services, email any special offers and answer any queries. We may contact you in a variety of ways including, but not limited to, phone, email, SMS or mail.
Security of your personal information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.
The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosure of information, we cannot guarantee that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
Access to your personal information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. To protect your Personal Information, we may require identification from you before releasing the requested information. Clear Healing will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
We reserve the right to change and update this Privacy Policy at any time, at our sole discretion with all updates effective immediately upon our posting of updates on our website. Please check periodically for updates to our Privacy Policy. Your continued use of the Clear Healing site will indicate acceptance of the changes. Please exit the site immediately if you do not agree to the terms of this Privacy Policy or any revised policy. This Privacy Policy was last updated on 13 May 2023.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
The Privacy Officer
8 The Comenarra Parkway, West Pymble, NSW, 2073
Clare@clearhealing.com.au
0411 147 764
All complaints are taken seriously and will be responded to within one month. Should you wish to report a complaint or if you feel that Clear Healing has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office, https://www.oaic.gov.au.